School Support Solutions is a limited company registered in England and Wales, referred to as “we”, “us” or “our” in this policy.

WHO WE ARE

At School Support Solutions, we are committed to maintaining the trust and confidence of our clients and visitors to our website, and we respect your privacy rights, in accordance with General Data Protection Regulations (GDPR). We will handle your data fairly and legally at all times and are dedicated to being transparent about what data we collect about you and how we use it. Our privacy policy outlines when and why we collect your personal information, how we use it, the limited conditions under which we may disclose it to others and how we keep it secure.

Please be aware that this policy only applies to our website. If you leave our website via a link or otherwise, you will be subject to the policy of that website provider. We have no control over that policy or the terms of the website and you should check their policy before continuing to access the site.

INFORMATION WE MAY COLLECT FROM YOU

We may collect and store the following information from you: name and job title, contact information, including email address and mobile number, dietary information (if you are attending a training course) and demographic information such as postcode. We will not collect any personal data from you we do not need in order to provide and oversee the services we offer.

We may collect, store, and use your personal information for the following purposes:

  • To make this website available to you
  • To provide you with services that you request and respond to any enquiries you submit through the website
  • Monitor, develop and improve the services and/or your experience
  • Internal record keeping
  • To send promotional emails and information about services you have purchased, special offers and information we think you might find interesting using the email address you have provided
  • To be able to invoice you for the services we provide. We hold information about fees we have charged, the amounts you have paid and some payment details. This information forms part of our contractual obligation to you to provide our services and allows us to meet legal financial requirements.

Our site uses a form to help us manage requests. We collect contact information (like email addresses) and this contact information is used to respond to enquiries or get in touch with you when necessary. If at any time you wish to stop receiving information from School Support Solutions, please email faye@schoolsupport.solutions and we will update our records accordingly.

HOW WE COLLECT YOUR DATA

When you visit our website or use our services, we collect personal data. The ways we collect it can be broadly categorised into the following:

Information you provide to us directly: When you visit or use some parts of our website and/or services we might ask you to provide personal data to us. For example, we ask for your contact information when you request our services, join us on social media, take part in training and events, or contact us with questions or request support. If you do not want to provide us with personal data, you do not have to, but it might mean you cannot use some parts of our website or services.

Information we collect automatically: We collect some information about you automatically when you visit our website or use our services, like your IP address and device type. We also collect information when you navigate through our website and services, including what pages you looked at and what links you clicked on. This information is useful for us as it helps us get a better understanding of how you’re using our website and services. Some of this information is collected using cookies.

Website cookies: To make this website easier to use, we sometimes place small text files on your device (for example your iPad or laptop) called cookies. Cookies improve things by: remembering what have chosen while on our website, so you do not have to keep re-entering them whenever you visit a new page; remembering data you have given (for example, your email address) so you do not need to keep entering it; measuring how you use our website, so we can make sure it meets your needs.

By using our website, you agree that we can place these types of cookies on your device.  We never use cookies on this website that collect information about what other websites you visit (often referred to as privacy intrusive cookies). Our cookies are not used to identify you personally. They are just here to make our website work better for you. You can manage and/or delete these files as you wish.

You can stop cookies being downloaded onto your computer or other devices by selecting the appropriate settings on your browser. If you do this, you may not be able to use the full functionality of this website. To learn more about cookies and how to manage them, visit www.aboutcookies.org or watch a video about cookies.

We use videos from YouTube and feeds from other websites such as Twitter. These websites place cookies on your device when watching or viewing these pages.

Below are links to their cookie policies:

INFORMATION WE GET FROM THIRD PARTIES

The majority of information we collect, we collect directly from you. Sometimes we might collect personal data about you from other sources, such as publicly available materials. We use this information to supplement the personal data we already hold about you, in order to better inform, personalise and improve our services, and to validate the personal data you provide.

Where we collect personal data, we’ll only process it:

  • To perform a contract with you
  • When we have legitimate interests to process the personal data and they’re not overridden by your rights
  • In accordance with a legal obligation
  • Where we have your consent

If we don’t collect your personal data, we may be unable to provide you with all our services, and some functions and features on our website may not be available to you.

People who email us: Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.

Mailing lists: If you subscribe to our Headteacher Support Service, we collect personal information such as your name, email address, address for your place of work and possibly your work telephone number. We use that information for a couple of reasons: to tell you about education related information; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you are happy and satisfied. We do not rent or trade email lists with other organisations and businesses.

At times, we may use a third-party provider, MailChimp, to deliver our Headteacher Support update or to send you information about the courses we are running. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our communications. For more information, please see MailChimp’s privacy notice. You can unsubscribe to general mailings at any time by emailing our data protection officer, Faye Heming.

HOW WE USE YOUR DATA

First and foremost, we use your personal data to operate our website and provide you with any services you have requested, and to manage our relationship with you. We also use your personal data for other purposes, which may include the following:

To communicate with you. This may include:

  • Providing you with information you have requested from us (like training or education materials) or information we are required to send to you
  • Operational communications, like changes to our website and services
  • Marketing communications (services we think you might be interested in) in accordance with your marketing preferences
  • Asking you for feedback or to take part in any research we are conducting (which we may engage a third party to assist with)

To support you. This may include assisting with the resolution of technical support issues or other issues relating to the website or services, whether by email or telephone.

To protect. So that we can detect and prevent any fraudulent or malicious activity, and make sure that everyone is using our website and services fairly and appropriately.

HOW WE CAN SHARE YOUR DATA

We do not routinely supply your information to third parties. We will only disclose your personal data to regulators, law enforcement bodies, government agencies, courts or other third parties where we think it is necessary to comply with applicable laws or regulations, or to exercise, establish or defend our legal rights. Where possible and appropriate, we will notify you of this type of disclosure.

SECURITY

School Support Solutions use several data storage methods which include:

  1. In cloud-based systems such as OneDrive and Google Drive.
  2. Manually in paper records kept in a locked office.
  3. Electronically on laptop computers with encryption and encrypted external hard drives.

Information held on the cloud is securely backed up and your data encrypted to protect your data from cyber-attacks and on-line hackers and manual records are stored in secure locked offices

RETENTION

The length of time we keep your personal data depends on what it is and whether we have an ongoing business need to retain it (for example, to provide you with a service you’ve requested or to comply with applicable legal, tax or accounting requirements).

We will retain your personal data for as long as we have a relationship with you. Following that period, we will make sure it is deleted or anonymised. We will retain any information held in manual files or electronically for 7 years after the end of our relationship unless we are required to retain this information for legal reasons. We will not retain your information for longer than is necessary.

Your personal data is processed by us by our staff in the UK.

ACCESS TO YOUR PERSONAL INFORMATION

Under GDPR you are entitled to view, amend, or delete the personal information that we hold. Email your request to our data protection officer, Faye Heming.

CHANGES TO OUR PRIVACY POLICY

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. However, we advise that you check this page regularly to keep up to date with any necessary changes.

This privacy policy was last updated in January 2019.

QUESTIONS, COMMENTS OR COMPLAINTS?

Questions, comments and subject access requests regarding this privacy policy are welcomed and should be addressed to Faye Heming or via mail to: 

Schools Support Solutions Limited
Willow Crest
Rissington Road
Bourton-on-the-Water
Gloucestershire
GL54 2DZ

You have the right to complain to us about the way your personal data and information is processed. To do so, please write to us using the contact details above. If you remain dissatisfied, then you may also complain to the Information Commissioners Office. They can be contacted at: 

Information Commissioners Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF